Overview

At GiftingChocolates.com, operated under Shree Shyam Custom Gifts and presented through ChocoResinArts, customer satisfaction is our top priority. We specialize in premium handcrafted chocolate-based and healthy gifting products including Dates Chocolates, Chocolate Crunches, Nutri Bites, and Nutri Bars.

We aim to deliver high-quality, fresh, and carefully prepared products. However, if you are not satisfied with your purchase due to genuine issues such as damage or wrong product delivery, we offer a transparent and fair Return, Refund & Replacement Policy.

By placing an order on our website, you agree to the terms of this policy.

Eligibility for Returns

We accept returns only under the following conditions:

    • The product is damaged, defective, or incorrect at the time of delivery
    • A clear unboxing video (without cuts or edits) is mandatory as proof while opening the package
    • The product must be reported within 24–48 hours of delivery
    • Products must be unused and in original packaging condition wherever applicable

Due to the food nature of our products (chocolates and nut-based items), returns are strictly limited to quality or delivery-related issues only.

Products damaged due to customer handling, storage, or misuse will not be eligible for return.

Return Request Process

To initiate a return, customers must contact our support team through the official contact details provided on GiftingChocolates.com.

Once your request is reviewed, our team will guide you through the process. In most cases, verification through images or videos will be required before approval.

Return requests made without prior approval may not be accepted.

Refund Policy

Once the returned product is received and successfully inspected, we will process the refund if the product meets eligibility conditions.

    • Refunds will be issued to the original payment method only
    • Processing time may vary depending on your bank or payment provider
    • We aim to complete refund processing within a reasonable timeframe after approval

Please note:

    • Shipping charges (if any) are non-refundable
    • Refunds are only applicable for approved return cases.

Replacement Policy

We offer replacement in the following cases:

    • Wrong product delivered
    • Damaged or broken product received
    • Manufacturing defect or quality issue

Replacements are subject to product availability. If the same product is not available, a refund may be offered instead.

Replacement requests must be raised within 24–48 hours of delivery.

Non-Returnable Items

Due to the perishable and food-based nature of our products, the following items are non-returnable:

    • Opened or partially consumed products
    • Products without unboxing video proof
    • Items damaged due to customer handling
    • Customized or special gifting orders (if applicable)

We recommend checking product details carefully before placing an order.

Damaged or Wrong Product Delivery

If you receive a damaged, melted, broken, or incorrect product, please report it within 24–48 hours of delivery.

To process your claim, you may be required to provide:

    • Unboxing video (mandatory)
    • Clear images of the product and packaging

After verification, we will arrange a replacement or refund as applicable.

Cancellation Policy

Orders can only be cancelled before they are shipped.

Once the order has been processed or dispatched, cancellation requests cannot be accepted due to the perishable nature of our products.

If a cancellation is approved before dispatch, a full refund will be initiated to the original payment method.

Return processing fee of ₹200 applies and need to be paid before hand.

Please Note : Order Cancellation Can be done only for Prepackaged Goods. Custom Orders & Gift boxes are excluded from cancellation. We Request to check before placing order. In case of dispute GiftingChocolates.com Team decision is final.

Shipping for Returns

If a return pickup is required, our support team will provide instructions.

Customers must ensure proper packaging to avoid damage during transit. We are not responsible for returns lost or damaged during self-shipping without proper tracking proof.

Refund Timeline

Once the return is approved, refund processing will begin immediately.

Refunds may take a few business days to reflect in your account depending on banking systems or payment gateways. We always aim to process refunds as quickly as possible for a smooth customer experience.

Policy Updates

GiftingChocolates.com reserves the right to modify or update this Return, Refund & Replacement Policy at any time without prior notice.

Any changes will be updated on this page, and continued use of the website will indicate acceptance of the revised policy.