Last Updated: 12 May 2026

Purpose of This Policy

This Refund & Cancellation Policy is designed to clearly define how payments, cancellations, and refund-related situations are handled at SiteSwift. As a service-based digital agency specializing in website design and development, every project involves dedicated time, planning, technical effort, and resource allocation from the very beginning.

Unlike physical products, our services are customized and non-reversible in nature. Therefore, this policy ensures that both the client and SiteSwift operate with transparency, fairness, and mutual understanding throughout the project lifecycle.

Nature of Services & Refund Applicability

SiteSwift provides custom digital services, including website design, development, and related solutions. Each project is uniquely tailored based on client requirements, business goals, and technical scope.

Because of this:

  • Work begins immediately after project confirmation
  • Resources (designers, developers, tools) are allocated specifically to your project
  • Progress cannot be “returned” or reused once executed

For these reasons, refunds are limited and conditional, and in most cases, not applicable once work has started.

Advance Payment Policy (Strictly Non-Refundable)

To initiate any project, SiteSwift requires an advance payment. This advance acts as a commitment from the client and allows us to begin planning, designing, and development activities.

The advance payment is strictly non-refundable under all circumstances.

This is because the advance covers:

  • Initial consultations and requirement analysis
  • Project planning and strategy setup
  • UI/UX structuring and design groundwork
  • Resource allocation and internal scheduling

Even if the project is paused, delayed, or canceled, these efforts remain invested. Therefore, the advance amount cannot be refunded, adjusted, or transferred to another service.

Project Cancellation by the Client

Clients have the right to cancel a project at any stage; however, cancellations are governed by specific conditions due to the ongoing work involved.

If a client cancels:

  • After paying the advance → No refund will be issued
  • After partial or milestone payments → Only the unused portion may be considered, after deducting work already completed
  • After substantial completion → No refund will be applicable

Additionally, all completed work up to the cancellation point remains the property of SiteSwift unless full payment has been made.

Clients are encouraged to carefully evaluate their requirements before confirming a project to avoid unnecessary cancellations.

Project Cancellation Due to Client Inactivity

A project may be considered inactive or abandoned if the client fails to respond, provide required materials, or give approvals for an extended period.

In such cases:

  • The project may be paused or closed internally
  • No refunds will be issued
  • Restarting the project may require additional charges

Continuous communication is essential to maintain timelines and avoid project disruptions.

Cancellation or Termination by SiteSwift

SiteSwift reserves the right to suspend or terminate a project under certain conditions, including but not limited to:

  • Repeated delays in payment
  • Lack of communication from the client
  • Unprofessional, abusive, or unethical behavior
  • Requests that fall outside legal or ethical boundaries

In such situations:

  • The advance payment remains non-refundable
  • Any additional payments will be evaluated based on completed work

This ensures protection of our team’s time, effort, and professional integrity.

Refund Eligibility & Evaluation Process

Refunds are not standard practice and are only considered in rare and exceptional cases.

A refund request may be evaluated if:

  • The project has not been initiated at all
  • There is a clear and verifiable failure from our side to deliver agreed services

However:

  • The advance payment will still not be refunded
  • Only excess payments beyond the advance may be reviewed

All refund decisions are made after internal evaluation and are final.

No Refund After Work Delivery

Once any part of the project (design, development, or final website) has been delivered to the client, it is considered accepted work.

No refunds will be provided in cases where:

  • The client changes their mind after delivery
  • The client decides not to use the website
  • Business goals or strategies change post-delivery

We strongly encourage clients to actively participate during the development phase to ensure satisfaction before final delivery.

Revisions Are Not Refund Grounds

SiteSwift provides revision opportunities within the agreed scope to ensure the final output meets expectations.

However:

  • Requests for additional changes beyond scope do not qualify for refunds
  • Design preferences or subjective dissatisfaction are not valid refund reasons
  • Feedback must be provided during the active development phase

Revisions are part of the service—not a condition for refund eligibility.

Impact of Delays on Refunds

Project delays caused by the client do not affect the refund policy.

Common delay causes include:

  • Late content submission
  • Delayed approvals or feedback
  • Unavailability for communication

Such delays may extend timelines but do not create eligibility for refunds under any circumstances.

Third-Party Costs & Non-Refundable Expenses

During the course of a project, certain third-party services may be used or recommended, such as:

  • Domain registration
  • Web hosting services
  • Premium plugins or tools
  • API integrations or external software

These costs are:

  • Controlled by third-party providers
  • Subject to their own policies
  • Completely non-refundable through SiteSwift

Clients are responsible for understanding third-party terms before purchasing.

Payment Disputes & Chargebacks

Clients are expected to communicate any concerns directly with SiteSwift before initiating disputes through payment gateways or banks.

Unauthorized chargebacks:

  • Violate this policy
  • May result in immediate service termination
  • Can lead to legal action if misuse is detected

We are always open to resolving concerns through professional communication.

Policy Updates & Modifications

SiteSwift reserves the right to modify this Refund & Cancellation Policy at any time to reflect business, legal, or service changes.

Updated policies will be published on this page, and continued use of our services implies acceptance of the revised terms.

Contact & Support

For any questions, clarifications, or refund-related discussions, clients can reach out through official channels:

  • Website contact form
  • Email: siteswift@websolix.com